Disability In-Home Care Services Sydney | Care For Loved Ones | helenhomecare.com.au
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Services
NDIS Care Services
Helen Home Care’s full range of disability home support services is available on a live-in or live-out basis, temporarily or long term to suit your needs and circumstances.
NDIS and Disability Care
Elderly Care
Live In Care
Complex Care
24 Hours Care
Assist With Travel/Transport
Benefits
NDIS and Disability Care
Living with a disability isn’t easy. Whether it’s you or a loved one who has to adapt to life, it’s always better to have people you can trust around you. That way, you know that you and your loved ones are well protected and safe should anything happen.
Disability care programs have been around for years, helping those who truly need it the most. However, the fine print is often complicated and hard to understand, especially if you don’t have a medical background.
Benefits
How Does It Work with Disability Care?
NDIS is designed to work in conjunction with disability care services to ensure Australians get the treatment they deserve. To do this, the patients (you) are provided with the independence to choose their care. This means you can and around 500,000 Australians who suffer from disabilities get more control.
– Flexible and tailored care
– 24/7 assistance
– Personalised friendly customer service
– Directly employed care staff
The Types of Disability Care
Disability care providers through the NDIS come in many shapes and sizes. Here are the three main categories:
In-Home
Disability home solutions are incredibly popular because they don’t overly impact peoples’ lives. Qualified and trainer workers offer the same level of treatment in the comfort of your house without the need to travel or move into a different property. This allows for greater independence and happiness.
Residential Care Homes
Sometimes, a care home is an excellent choice for those who need extra help with their health and wellbeing.
Why? It’s because they are created to take care of patients, so they have the ideal infrastructure to provide an environment that revolves around safety and security.
Respite Care
Respite care is ideal for families who need to take the pressure off their shoulders. Care workers who specialise in this field support families by staying overnight or at weekends. Also, they often arrange social programs that are tailored to the group or individual.
Why Choose Helen Home Care?
Helen Home Care only cares about your well-being. That’s why we have so many services aimed at making your life easier, from support and guidance to personal care, transport, and home modifications. Plus, our proven track record of experience and success is another reason to trust us with your health.
Frequently Ask Questions
The amount of hours you will require support for is based on your individual needs, however, it would be expected that the majority of our services would take at least an hour to comfortably perform. With funding, you may be approved for a certain amount of hours per week, and this can be broken up into different days and times suited to you.
Once we have assigned a personal carer to you, communication will be based on your needs. Communication can take place through our direct line, or directly through to your personal carer. If need be, a trusted family member or friend can be provided with permission to communicate with our staff members on your behalf.
Depending on your location, we can have a personal carer organised to start immediately. This could take a matter of days, or can be in a weeks’ time. If needing immediate medical attention, emergency services should be contacted.
As part of meeting our vision and objectives, Helen Home Care actively seeks feedback from our participants and clients. Feedback, whether positive or constructive is welcomed. You can provide feedback directly with one of our representatives, or via the telephone. We also have feedback forms available should you decide to share your feedback in writing. Also see information on our Complaints Policy in our Policies and Procedures.
Helen Home Care works hard to ensure that our services and the personal carers who work with you are the right fit for your home. This is because we understand that it is a big ask to have another person take care of your personal care needs. When we discuss your needs, we will also discuss your preferences regarding your personal carer, it may be that you would like a carer who enjoys music or has an interest in books, or you may request a carer who speaks a certain language. This will all be taken into account when planning your home care services, and where possible, accommodated.
As every client and home is different, Helen Home Care’s home and care services provide our valued clients with a wide range of service options to meet all potential needs. These tailored services ensure that the valuable time shared with one of our personal carers is as meaningful as possible.
We take into consideration all of your personal preferences, and use this to develop a care plan, just for you. You are invited to let us know your preferences regarding your care and the qualities or skills you are looking for in a personal carer. This helps us so that we can provide you with someone you can engage well with. Finding out more about your needs can also assist us in providing the most appropriate care solutions. To do this complete the following questionnaire as part of your enquiry.
* Level 1: Support for people with basic care needs
* Level 2: Support for people with low level care needs
* Level 3: Support for people with intermediate care needs
* Level 4: Support for people with high level care needs
Helen Home Care clients have three funding options to cover their service fees:
* Government Funding: The Federal Government is the primary funder of aged care and disability services.
* Self-Funding: Depending on circumstances, the client may pay directly for their care services.
* A combination of both: A combination of government funds and client’s own contributions.
* Items that would normally be purchased out of personal income;
* Buying food including groceries and take-away meals, except as part of enteral feeding requirements;
* Payment for permanent accommodation, including assistance with home purchase, mortgage payments or rent;
* Payment of home care fees owing to your chosen provider;
* Payment of fees or charges for other types of care funded, or partly funded, by the Australian Government;
* Home modifications or assets that are not related to your care needs;
* Travel and accommodation for holidays;
* Cost of entertainment activities, such as club memberships and tickets to sporting events;
* Gambling activities; and
* Payment for services and items covered by the Medicare Benefits Schedule (eg. visits to your GP) or the Pharmaceutical Benefits Scheme (eg. most medication you need a script for).
* Any care and support you need at home
* Private nursing
* After hospital care (transition care program)
* Care and support after Hospital or Day Surgery
* Visiting your loved one in hospital or residential care
* Accompanying you on holidays or other trips
* Completing forms and legal documents
* Respite – we will care for your loved one while you take a break
* Palliative Care
* Disability and NDIS services
Get In Touch With Us
Hear more about our services and how we can best support you. Reach out with any questions or queries you may have.